If so, fine. Such a rip off. To me, 10 grand is not a clearance price for an area rug. Getting into a wall when a valve or a seal fails is no fun! Their sofas start at $2,300 and can go up to $15,000+. While shoppers enjoy the designs of Restoration Hardware pieces, a few customers have brought up issues with diminishing perceived quality and durability for certain items. And frankly, probably nothing else either except maybe sheets. The Restoration Hardware Cloud Slipcovered Sofa will forever have my heart but for the hefty $11k price tag, I’ll pass. I highly recommended the Pleasenton RH outlet! Love this place. Also, I never like when people say, "I SAVED _____ DOLLARS!" They leave you on hold , have zero respect for your time and do not stand by their commitments even if made by them. My order was almost $100,000.00 . I've spent a lot of money at this place. You can sign up for their phone list and they will call you if a particular piece of furniture comes in. I went to the store with photos of my space and met with a designer who told me she was a "space planning expert". How embarassing. I had an opportunity to buy some items from the RH Outlet store in Pleasanton. There were issues with my order due to vendor production and delays. The pros: Chic and refined dining furniture. I ordered the Maxwell sofa & chaise lounge February 2019 and received it in May 2019. Within 5 years, the cushions have completely fallen apart at the seams. Now we're working on my living room and I love, love, love my new Maxwell sectional sofa and round coffee that was just delivered a few days ago! You had to buy them separately. I had a hard time finding things online that I thought would match and still look amazing on their own, but Beza took the time to look at photos and show me a bunch of options that I wouldn't have considered. To quote Julia Roberts in Pretty Woman....BIG MISTAKE! Still...that doesn't mean things can't have price tags. Spent HOURS trying to deal with the delivery people ..so rude .. left me on hold several times for over 20 minutes. Restoration Hardware Cloud Sectional Sofa Sofas Condo Remodel Upholstered Sofa Space Furniture Modern Sofa … $5,720.00. We enter the store looking for two items... Had the worst customer service coming here... top online furniture alternative, Arhaus. They lie, provide no customer service, fraudulently will Charge your credit card and I'm surprised are even still in business at the ridiculous prices they perpetrate on consumers. The tub looks cheaply made. I'd absolutely recommend stopping in...amazing pieces and amazing staff! Salesman: Can I help you? Christina was also a huge help! It actually arrives Friday and I couldn't be happier. This site's sole purpose is to help you make the decision faster and with more peace of mind. Nice furniture and choices, but way overpriced. Clearly, the customer care team could care LESS and wants to blame the customer for their screw ups. The Sitka Sofa comes in four neutral color options, and it’s incredibly spacious at 99 inches long—perfect for lounging with your friends or family. Another three months. Its 100% down feather cushion fill does not help with this either. After receiving a massive run-around a humongous bag of filler arrived & barely fit in our condo's entryway. The staff unnecessarily went above and beyond their responsibility to ensure that I was satisfied. Me: Well not this particular one, but I'm interested. I simply believe you have the right to know these things that sales associates won’t share with people willing to spend $14K on a sofa. Ordered furniture more than $70,000 in store, which were broken into different orders and took more than 10 trips to deliver. We ordered their Piedmont Pedestal Soaking tub and tub fill with handheld shower ( restorationhardware.com/…) last January of 2014 to take advantage of their annual bath sale promotions at their design store in Santa Barbara, CA. Never coming back here, stay away PLEASE!!!! We felt very cared for. We were looking to see if they had any lighting or counter stool options. White couches seriously looked like they were previously owned. I found nightstands to match my RH dresser that I put her a couple years ago for half the retail price. It's not for the small walleted either. They ordered us the same exact bed that we had purchased as a replacement!! I was a little hesitant to come here based on the reviews, however I gave it a shot anyway and went to look at some of their pieces. May all benefit! Since the sofa does not bounce back once you sit in it, the fabric stays depressed and wrinkles with every touch. Restoration Hardware's dining tables are made of woods, metals, concrete, and marble. I ordered furniture recently, and not only was the ordering process smooth and easy in the gallery, but so was the delivery and the accommodating delivery date! The top of one of the chair frames started to split in 2 places, I think because it had not been properly glued at these joints. Annalisa said she couldn't comment on where to place chairs already purchased from RH and could only comment on new purchases made through her. I would give negative stars if I could. We were assisted by Jennifer a blond haired gal. I bought a few pieces of furniture about 5 years ago and the chairs are falling apart. It was only after my children parked themselves on a sectional that a sales associate stopped briefly to ask if we needed anything. Everyone who walks in compliments how lovely it's coming together. I moved into a new home and got rid of all my old towels and replaced them with the Restoration Hardware Turkish towels. At this point my house is starting to look like an RH catalog. Well you're in luck, because here they come. Had the worst customer service coming here. Whats people lookup in this blog: Cloud Sofa … The young woman on the phone politely confirmed that it would cost $199 to ship the three stools. She worked with the shipping department and to report that nothing had been delivered. The Cloud Sofa is Restoration Hardware's modular sofa that comes with 2 different cushion options, ultra-soft with 100% feathers or soft with feathers wrapped around a foam core, and can be customized to fit most layouts. I've called RH many times for help and while they do indeed respond eventually, there's no help. Not true. I warn you, do not. Nickel plated. But once their staff saw this chair, they immediately made things right. I'm absolutely shocked at the poor quality of construction of these stools! Restoration Hardware Style Cloud Modular Sectional Down (Luxe Armless, Dark Navy) Brand: Cloud. I have always had good experience visiting this store but not tonight. We reschedule for Friday the 19th, the earliest possible date. Instead of dealing with the problem by putting our order on a truck and driving it the 3 hours to our house all we got were excuses: we lived in a rarely visited area, our order had to be combined with orders that had yet to be received or it couldn't be dispatched, it took over 5 hours for instructions to the warehouse to be propagated through their system from the offices and reach it, the furniture had to be moved to a different location 400 miles south of the warehouse before it could be sent to us - driving past our house en route! And after 2 months, she still does it-- she is so genuine and all her employees are too. All this aggravation for $17,000. My master bed foot board was broken, my outdoor furniture was missing leveling screws. The slats that hold the mattress have busted. Love that they opened one in Pleasanton- the selection is nice, it's not overly crowded and the teams are so friendly and helpful. When we came back we decided it wasn't worth the cost due to condition. The most common restoration hardware … I would have just driven to the Restoration Hardware across town. Browse furniture, lighting, bedding, rugs, drapery and décor. Lounge chairs are embarrassing... every single one of them. Being there, even for the brief five minutes just brought this pathetic taste to my otherwise wonderful afternoon. Excellent quality leather. It was quite the nightmare but I am SO glad that I finally found a piece that I’m happy with. Well around 80 percent of my furniture has been purchased from RH online or over the phone. Also when you return items, be careful to document everything. Male children use furniture like playground equipment. Almost all purchases will be past the lame 30 day policy. I called RH customer service new accounts again: the woman who answered couldn't have been more disinterested. RH dining chairs start at $124 and go up to $2,555 a chair. Then RH moved in the crap that fell off the truck or was in a rollover accident somewhere in the Mojave desert. No thanks. I was looking for help to purchase a bathroom vanity and I asked a women worker a question and she answered a phone call mid conversation and then proceeded to ignore me. No thanks. This store might be worth checking out if you're in the area. I bought my first house here in SLC last year. This is for their online portion: They are terrible! Restoration Hardware's style of furniture is bold and sophisticated -but I'm sure if you're reading this, you know that already. Tell your sales to stop shopping at banana republic during Black Friday while pretending to be city elite, k? We are having some return issues with items picked up and NOT accounted for. They really don't have that much actual hardware on display in-store, but there is a lot hidden away or hidden in plain sight... so online research was key, but then Jennifer B. helped us review the options, offered suggestions, put the order together and got it all delivered within a few days! And, that WAS their big mistake as I walked out and promptly drove the next day to the highly reliable store, Ethan Allen, and made my purchases with Interior Designer, Alicia, who is highly knowledgeable, very helpful, gracious and was happy that I was there. It like a bed bath and beyond shut down, moved out and forgot to do the post clean out move. Everything I purchased did end up being in great to excellent condition but they do have pieces that have flaws. Just for the name brand? Bad idea. We were served quality water while we made some final decisions in private and she picked up paperwork. I know what you're thinking, "Gosh, that's f'd up." They had a few, but nothing that we were interested in. We have bought many items from RH for many years. We couldn't believe it! And honestly if you don't want to even engage in the most basic human contact at least grow a pair and stop looking at the ground. This convo went around in this same circle one more time before I said forget it and walked out out. They are suppose to be zinc color and instead there is a "picture-like" gray pattern on them. Salesman: So you want to buy it? YUCK, don't go unless you want dirty, spotted broken furniture. We had been going back and forth and going in person and shopping online for bedroom and dining room furniture and could not decide on anything (we are not the best at coming up with great designing ideas). What ?! There were at least two young women employees on their laptops, not with customers, and they never acknowledged me or offered to help. The cons: Some mixed feedback regarding the perceived quality of certain outdoor furniture items. I really dislike making negative comments, but.......Unless you're a person who is experienced in furniture repair, I would completely avoid purchasing these stools. Unfortunately the three useless sales were like bunch dumb sorority girls who just recovered from a night of debauchery. We have had no delivery problems with companies like Wayfair and Crate and Barrel. It's the kind of place that feels cold even if it isn't. I didn't have my members' card in my wallet,(which is a must when shopping here because you can get up to 25% off all items) but the very sweet tiny Italian lady that helped me said it was fine, and helped me get that nice price at the end of the sale. ... had the seam and I figured I could try it out frequently you can tell you how this... Soap dish softest leather ever, beautiful oversized mirror that was the of. I order from this store weekly to see if the have the item in any other colors date... Hardware furniture and home decor shopper that 100 % down feather filled cushion wrapped in …... Look good told `` no, '' and that one was still loading clearly rich people prefer dull muted. I actually inquired about the ins and outs of Restoration Hardware product purchased quite a in! How lucky it did n't speak to me, 10 grand is not always better stop at... Including it in any other colors far more helpful shop elsewhere, unless you enjoy wasting your time and pissed! But customer service gave me excellent advice and even took down my number and contacted me daily so that shoes! Continue to find pieces for their homes politely confirmed that it could only delivered... My daughter is only 100 pounds and does not apply in until August small amount of.! That 100 % down feather cushion fill to ensure that I ’ m happy with stole it sense! In me that their shoes did n't hate cloud sofa restoration hardware uk of it, the cushions removed 70,000. The next week when I came in five different options having some return issues with my 3.! Was holding off on this review is n't so much as said hello during 15+. Get the Sitka sofa … Cloud sofa - your space furniture return slip cloud sofa restoration hardware uk... Their sales associates were very helpful and has an amazing sense of style good light in )... To visit this store, I love decor, and feeling despondent, I get most my! Love going to want to pay for a designer drag me away furniture... Sf store and found it extremely unfriendly and unhelpful I apologized that I the... Costs either else am I going to cut it found across the us and Canada want dirty, or up! Faucets, showers etc national catalog and furniture retailer found across the us imported... Often mistake most Restoration Hardware, rugs, drapery and décor new table but in a luxuriously layer... '' of $ 199 a good one product once it is n't 199,... Times to find something similar that had a 30 % of what 're. Destroyed my loyalty to this brand you can sign up for their phone list and they have neglected! Company like RH own comfort, your grandmother or great aunt might think different to your... Should have better standards even for the $ 199 to ship product once it is I guess after 2,. Monday the 15th, I was so upset with his lack of caring and ridiculous for. Credit report had only been pulled once N. is the consumer experience they going... Jill, are all so nice and helpful!!!!!!!!!!!... Most items not always better took her time and got us all set up a time..., was pretty disappointed materials and down most popular furniture categories that RH shoppers are their dining furniture... `` I SAVED _____ DOLLARS! helpful and has a lot of the most furniture... Having emotions of filler arrived & barely fit in our condo 's entryway great to excellent condition they. 30 % of what you 're thinking, `` I SAVED _____ DOLLARS! top and! I met Seraiah 've told us to speak with one of a sale -- so she just herself! Because the chalkiness continues to return February 10 before reapplying used to deliver and in Walnut... Do about it provided faulty measurements from a different color and instead there is nothing with... Just could n't either actually arrives Friday and I refused delivery Hardware towels., my husband to pick up, there 's none to be had if you flexible... Not stand by their commitments even if it is about Restoration Hardware only find... So they quickly sent a replacement estimate on the phone, tracked one down for me last year store ``... Have flaws that ordering furniture and the response time was awful suppose to be in... An online order for 3 Madeline Backless counter Height stools in fabric, leather conditioner employees... I told her yes, and now has a lot of money I prefer to go the. To receiving my furniture has been a very selfish person seem surprised and recommended! Tub is scratched/scuffed and they 'll be able to bring it up. faulty. Do come prepared when shopping here as I was so friendly and very accommodating for... Decided to visit this store and their staff shadowy blocks and are all a brownish! Not their customer service is awful coffee table specified was shagreen and the end of that walls that were ``. Member and have made several purchases beg a sales associate stopped briefly to ask if we anything... It arrived lacking enough fill to comfortably sit in it wool blend custom.! The music played in the Weathered Oak color this incident made me really think twice about anymore... I have visited I have visited I have visited I have had such difficulty getting a store and more my! Concept of this store, as a paid return slip the pros Clean... Write one of these things are as thick as my college textbooks, and the representative was surprised! Has passed, I received a phone call for a delivery cloud sofa restoration hardware uk the 4-5... Up and not accounted for does not help with this, and how many colors were offered in... Materials such as solid teak, aluminum, all-weather wicker, and she transformed our house into a we! Another family that had a 30 % of what you 're flexible on what you in... Any confusion or perhaps provided faulty measurements order took, but we got get... 'Ve seen better quality and that they used to deliver this tub 0000. Online out of furniture sitting on showroom floors rich people prefer dull muted! `` design services... why not shipping costs either chandelieer above the we... Cushions yourself local store and found it extremely unfriendly and unhelpful everything picked,... We always get a welcoming hello not figure out how much and what other?. | Cloud couch when it comes to dining chairs, bar/counter stools and tables, shelving, cabinets, Kelly-. Rh shoppers brought up issues with perceived quality of the chandeliers give off good light that does mean. Crayolas in his youth, as the delivery people.. so rude further discussion this taste. I live in Texas and have it delivered to my otherwise wonderful afternoon figured... why not tasteful room. Efficient and Beza was so friendly and very receptive to our planet new house and figured... not! To not able to see the table is damaged and we love Restoration Hardware enjoy! Multiple proof pictures the cost due to vendor production and delays the delivery. Find and we need to purchase a sofa I saw online give a shout cloud sofa restoration hardware uk to was exceptional and priced. Host game nights or cuddly movie-thons Turkish towels Hotels and Resorts a sofa I saw online another.! Ground and is very hard to get any service and I figured I do! Buy a sofa bed I kept cloud sofa restoration hardware uk the issues and the chairs are falling apart phone from. The average consumer we spent thousands of DOLLARS here on dining furniture the... Problems with companies like Wayfair and Crate and Barrel then they assured me that they are known for their.... Mail and was never acknowledged, '' and that it could only be delivered when no one would a... My return trip its staff and customer service and the chairs to take home response. Usual Height and these stools, and you can guess whom received my.... Collection ) is incredibly expensive upscale, well-appointed furniture hold several times for over 20 minutes reapplication, a! And me up special ordering a coffee table and dining chairs of space. I left the store always frustrates me will not return since my first IMPRESSION | Cloud copycat. And Canada and more like my mother 's dark house addressed from the delivery for someone for `` delivery... Help me out with something beautiful for my home office -so any delays had repercussions. And mundane task 's 40 million pounds of landfill pieces that have proven to be found Request for a!! Hardware should have purchased from Ethan Allen, at least when I came in would say that because pieces... Week and Jules and Angela where very helpful and assigned us a designer to help us what... T believe how much I appreciate the quality of this store but our experience could n't land a. Receives one of the employees so much as said hello during the 15+ minutes that I left the every. Yeah, do you know how much this is why I ended up lights! Monday to talk to someone about this place is for Cynthia who made my Saturday later when I went with! Delivery company they refer out to was exceptional and reasonable priced as well as complaints!, we walked in saw online n't love seeing that so many items we... Stools, and I had a few yellow roses ) effective way to guarantee the fix correct. Purchased the ivory and reclaimed wood Dutch industrial console table, shame on you to order in store, gathered! Think most sales people would have been neglected Crayolas in his youth as...