You can adjust the appearance and behaviour of PC to enhance accessibility for specific vision, hearing, mobility, cognitive, and seizure-related needs. Get started with helpful links and information by selecting whether you are a student or AU Team Member. Bomgar provides remote support tools with a solution specifically designed for the needs of security-conscious support organisations. In the News. (If a window appears asking if you would like to stay signed in, click Yes.) Please take into consideration that the cost of the telephone and network port (if required) will be charged to your department. Some features are also explained by video. Information Technology Help Desk. We cannot assist the general public with technical support issues. Bomgar Buttons simplify support, allowing UCA staff to initiate a support session with a single click. Using the Blog in myUCA. Accessibility
For any questions about this process, contact the IST Help Desk. TurnItIn: Understanding the Originality Report . Therefore, we cannot collect any correspondence sent to us by post. Events. Enter your UCA email, and then click Next. Advice. They can check your user account and help with changing passwords and other IT issues. To continually improve our service we have implemented customer feedback surveys. Choose an available time slot and you'll receive a reminder of the appointment on the day. Housing Guide Information on housing, including tenancy agreements, house viewings, and tenant rights. If you need to talk to us, for a quick response it's best to use the phone or social media. This level of support is offered by using the following methods: UCA Bomgar licenses limits the use to staff in designated IT support roles at the university. Call us if you have a change or request about your application. Spring/Fall Hours. We take your security very seriously, so we need to speak to you on the phone to process changes. If you visit us in person at Burdick Hall 101, please be prepared to show us your UCA BearCard. About. All support requests must come through the IT Service Desk rather than individual IT staff members. Data Protection Policies
Sitemap, © University for the Creative Arts 2021 All Rights Reserved, There are currently too many automatic updates from the Service Desk. Terms & conditions
Extended access to Bomgar for non-support roles may change in the future as business needs evolve. We're here to help. WebCT [Return to Headings] If a user is getting a message saying that their page cannot be display: If I cannot get into a chat room: iFolder 3 [Return to Headings] This is a data storage system for faculty/staff members. Each support session that is initiated is fully audited with video recording, chat transcripts and full real time management oversight. Web and Cookies Policy
This is so that we can log the call correctly for you (we will, We will ask you to provide us the machine name. A short student induction to myUCA. Disclaimer
For help and advice regarding landline phones at the UCA, please visit the guides/forms on the links below: The Hub - Telephony guides Opening Times: Monday to Friday, 9:00am - 5:15pm The Hub: uca.topdesk.net Direct Dial Number: 01252 918 280 This information is currently up to 90 days. Bomgar has the ability for a technician to "invite" someone into a support session to remotely access, diagnose, control and fix the users issue. Call us on 0371 468 0 468 Multi-Factor Authentication (MFA) Got an IT problem? I am a Student. Sunday: 12:00 pm-12:30 am Mon–Thurs: 7:30 am–12:30 am Friday: 7:30 am-4:30 pm Saturday: 12:00 pm-4:00 pm. Scanning. To provide remote support to UCA staff, IT Services have implemented an enterprise support tool called Bomgar (www.bomgar.com). Home. The UCA community will receive high quality and responsive customer service while experiencing the most secure, reliable, and innovative technology solutions. Helpdesk professionals work in a range of areas, for example, in the IT support department of a large company, or in after-sales service for customers of a computer manufacturer or retailer. Go to portal.office.com. Help Desk services are available to all current UCA students, faculty, and staff. The IT Help Desk at UCA exists to respond to your technology issues and requests, as well as schedule necessary service. Help with dyslexia and visual impairments. Burdick Hall 101 Phone: 501-450-3107. Sunday: 4:00 pm–12:30 am Mon–Thurs: 7:30 am–12:30 am Friday: 7:30 am–4:30 pm Saturday: CLOSED. myUCA. Captcha text cannot be empty. If this is not available, then the IP address of the computer would also help, Tell us where you are located, i.e. Canterbury: Tel: 01227 817 314: Epsom: Tel: 01372 202 551: Farnham: Tel: 01252 892 710: Rochester : Tel: 01634 888 650: MyUCA . We strive to deliver customer-focused first level IT support in a professional and timely manner. By offering these permissions it gives our users the ability to control the support session and ensure their privacy is being respected. Each support session initiated provides our users with the option to select whether the support technician has "full access", "view only" or "no access". Nikki Martin Book an appointment online. A brief overview of what to expect in myUCA and the various tools you will use during your study at UCA. Support by IT Services is only provided to UCA devices. ASID Student Chapter. © University for the Creative Arts 2021 All Rights Reserved Still have a question? 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